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KYC Troubleshooting
👋 How to complete identity verification
👋 How to complete identity verification

Get KYC verified on Presail before investing. Have a valid gov't ID and take clear photos. Selfie needed too. Verification takes ~2.5 mins.

Milad Mirshahi avatar
Written by Milad Mirshahi
Updated over a week ago

✅ Best Practices For A Successful Verification

⭐️ The quality of the images captured improves success rates dramatically.

Before starting the verification process, here's what you need:

  • A valid government-issued photo ID document.

    • Not a photocopy or a picture of an ID document.

    • Please make sure that the ID document is not expired.

  • A device with a camera, if possible, use a mobile device.

    • Cameras on mobile devices typically take higher-quality photos than a webcam.

  • Below are a few best practices to help ensure that your verification succeeds:

    • Capture a clear image. Make sure that the images are not too dark or bright and don’t have a glare. Hold steady and allow your camera to focus to avoid blurry photos.

    • Please don't block any part of your ID document in the image. Ideally, we would suggest you lay it flat to take the photo.

    • Please don't block any part of your face. Remove sunglasses, masks, or other accessories.

    • Find a location with ambient lighting. Avoid spaces with strong overhead lights that cast shadows on your face or ID document. Avoid sitting directly in front of a bright light that can wash out your face and add a glare to your ID document.

🙋 What Will I Be Asked To Do?

  1. You will need to take a selfie.

  2. You will need a valid government-issued photo ID document.

  3. Specify country of residency.

❓ Why Am I Asked To Verify My Identity?

Clients of Presail can require that their customers are KYC verified. When that is the case, we will ask you to confirm your identity to contribute to one of their deals.

🤔 What Does My KYC Status Mean?

Status

Description

Not started

You still need to start your verification process.

Expired

After you verify your documents or selfie, you will have 24 hours to come back to complete the process. If not, it goes to expired, and you have to redo it by starting a new KYC process.

Pending

Your verification is being reviewed. This process can take up to 24 hours to complete. You can return to the KYC page to see your status.

Declined

Unfortunately, your verification has been declined.

Approved

Your verification has been approved. You are now allowed to invest.

💬 Frequently Asked Questions

We've gathered some of the common questions we get below.

🔞 Is there a minimum age requirement?

The minimum age requirement is 18 years old.

🛂 What type of ID is recommended?

The recommended ID type for identity verification is a valid passport.

A valid passport contains all the relevant details required for ID verification and speeds up the KYC process.

Other types of IDs may be permitted depending on the country. However, using other types of ID is not recommended as this may trigger additional review and delay KYC approval.

👀 How long does it take?

On average, the identity verification process takes 2 minutes and 30 seconds.

Presail then conducts KYC checks of your profile. Uploading a valid ID is only one step of the process and does not guarantee KYC approval.

In most cases, the KYC is approved immediately. Complex cases may take 1-5 days.

🚩 Which are excluded from the Presail platform?

Individuals, companies, organizations, and entities from the following countries/territories are prohibited from using the Presail platform:

  • Iran

  • Myanmar

  • North Korea

  • Russia

  • Syria

  • Crimea, Donetsk, Luhansk, Zaporizhzhia, and Kherson in Ukraine.

The basis of the exclusion list is that these countries and territories are highly exposed to sanctions risk, money laundering, and terrorist financing risks.

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