😇 What Type Of Information Must I Provide To Complete KYC?
You must provide the following information:
Pro tip: Please write your full name correctly to avoid errors or delays. The name you write in the "About you" field must match your name as it is written in your ID. Do not write nicknames or made-up names.
You must also upload a valid ID and take a selfie to verify your identity.
It is important that you provide correct information. Providing false information or an inauthentic ID (fake ID, modified ID, or someone else's ID) will ban you from registration and investment.
Users without a last name/surname must contact [email protected] prior to completing KYC. Please note that users without a last name/surname can only KYC with a valid passport.
🛂 How Do I Upload My ID Correctly?
Make sure the ID you upload is:
Valid (not expired)
Includes your date of birth
Clear and legible
No light glare
The type of ID you can select depends on your country.
Once you have selected your ID country, you will see which ID types are permitted for your country. Select one of the available options and upload your ID.
Make sure to upload the ID type you have selected. If you upload a different ID type than the options available for your country, the attempt will be rejected.
Pro tip: For ID verification, uploading your passport will speed up the KYC process. Uploading other types of ID may prolong the KYC process.
Common mistake when uploading ID: selecting one type of ID, but uploading a different type. For example, selecting "Passport" but uploading a "Driver's License". In this example, if a "Driver's License" is not an option for your country, it means that it will not be accepted if you upload it.
For certain countries/jurisdictions, a valid passport is the only accepted ID type. An overview of "passport-only" countries is available here:
Note that a passport may be required in certain instances for other countries not on the list.
🤳🏽 How Do I Take A Selfie Correctly?
The selfie you take must clearly show your face from the front, from the left side, and from the right side. Make sure:
You position yourself in the center of the camera and then move your face left and right to show both sides.
You don’t have any obstacles in front of your face (e.g., remove your glasses or anything else blocking your face)
You have sufficient lighting (not too dark / too bright)
Your picture is not blurred or otherwise unclear
Pro tip: Follow the instructions to avoid rejected ID verification. Incomplete/unsatisfactory ID verification goes through a review process that can take time and hinder you from investing in time. Ensure you do it right so you don’t miss out on a deal!
ℹ️ If your KYC status is "pending"
If your KYC is "pending," the reason is one of the following:
Your ID verification is incomplete or incorrect
We need additional information from you
Once you have completed the KYC process, if the status is "pending," please send an email to [email protected]. In your email, please include the wallet address you have registered with so we can identify your user profile and assist you.
🔍 If your KYC status is "needs review"
Once you have completed the KYC process, if the status is "needs review", it means that your KYC is being reviewed by a compliance analyst. Please be patient while we review your KYC. Do not repeat the KYC, as this will further delay the review process.