FAQ For Investors | Presail Help Center

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FAQ For Investors

FAQ For Investors

Everything your investors need to know when using your platform.

By Sebastian and 3 others4 authors22 articles

Investing

💰 How to invest in a project / deal

✅ Best practices for wallet setup

📲 I can't to connect my Ledger to Presail

KYC Troubleshooting

✅ How to complete the KYC process

🙇🏻 Why is my KYC "failed" or "declined"?

😐 Why is my KYC "pending" and how do I proceed?

👋 How to complete identity verification

Distributions

🔄 How to change the wallet you receive tokens on

👀 How can I see when I get the next distribution in a deal?

📬 How can I see which wallet I will receive tokens on?

Investor Portal

🥳 Get started with the Investor Portal

🙈 An allocation is missing in my investor portal. What do I do?

📈 How to log in to the Investor Portal

Security

⚠️ A wallet I have contributed with has been hacked. What do I do?

OTC Trading

🛒 How to buy allocations for sale in the OTC marketplace Pre-TGE

💸 How to list tokens for sale in the OTC marketplace Pre-TGE

🛒 How to place a buy order for an allocation in the OTC marketplace Pre-TGE

💸 How to sell an allocation to an active buy order in the OTC Marketplace Pre-TGE

🛒 How to buy tokens for sale in the OTC marketplace Post-TGE

💸 How to list tokens for sale in the OTC marketplace Post-TGE

🛒 How to place a buy order for an allocation in the OTC marketplace Post-TGE

💸 How to sell an allocation to an active buy order in the OTC marketplace Post-TGE