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FAQ For Investors
FAQ For Investors
Everything your investors need to know when using your platform.
By Sebastian and 3 others
4 authors
16 articles
Investing
π° How to invest in a project / deal
β Best practices for wallet setup
π² I can't to connect my Ledger to Presail
KYC Troubleshooting
β How to complete the KYC process
ππ» Why is my KYC "failed" or "declined"?
π Why is my KYC "pending" and how do I proceed?
π How to complete identity verification
Distributions
π How to change the wallet you receive tokens on
π How can I see when I get the next distribution in a deal?
π¬ How can I see which wallet I will receive tokens on?
Investor Portal
π₯³ Get started with the Investor Portal
π An allocation is missing in my investor portal. What do I do?
π How to log in to the Investor Portal
Security
β οΈ A wallet I have contributed with has been hacked. What do I do?
OTC Trading
π How to buy allocations for sale in the OTC marketplace Pre-TGE
πΈ How to list tokens for sale in the OTC marketplace Pre-TGE