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FAQ For Investors
FAQ For Investors

Everything your investors need to know when using your platform.

Sebastian avatarMilad Mirshahi avatarMaral Mirshahi avatar
By Sebastian and 3 others4 authors16 articles

Investing


πŸ’° How to invest in a project / deal
βœ… Best practices for wallet setup
πŸ“² I can't to connect my Ledger to Presail

KYC Troubleshooting


βœ… How to complete the KYC process
πŸ™‡πŸ» Why is my KYC "failed" or "declined"?
😐 Why is my KYC "pending" and how do I proceed?
πŸ‘‹ How to complete identity verification

Distributions


πŸ”„ How to change the wallet you receive tokens on
πŸ‘€ How can I see when I get the next distribution in a deal?
πŸ“¬ How can I see which wallet I will receive tokens on?

Investor Portal


πŸ₯³ Get started with the Investor Portal
πŸ™ˆ An allocation is missing in my investor portal. What do I do?
πŸ“ˆ How to log in to the Investor Portal

Security


⚠️ A wallet I have contributed with has been hacked. What do I do?

OTC Trading


πŸ›’ How to buy allocations for sale in the OTC marketplace Pre-TGE
πŸ’Έ How to list tokens for sale in the OTC marketplace Pre-TGE
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